When I try to connect Companion to MS, it will not connection.
It says I need to update to the latest version of Companion. (4.xx)
I am currently on Companion version 3.2.0.
The problem is I am unable to update the Companion. When I try to use the "update" option nothing happens. {Windows 7).
Jeff
You may want to download the latest companion app installer again, as the automatic updater in the previous version won't work properly due to some missing resources in the installer (sorry for the hassle).
Mike
(09-27-2024, 04:06 AM)Zubersoft Wrote: [ -> ]You may want to download the latest companion app installer again, as the automatic updater in the previous version won't work properly due to some missing resources in the installer (sorry for the hassle).
Mike
Ok, thanks!
Jeff
Mike,
I think there is some issue with the new Companion on Windows 7.
It freezes my computer.
Jeff
That's strange - I'm not sure I can explain that. Windows 7 has been end of life since January 14th, 2020, so I can't really commit to supporting it (none of my machines have Windows 7 and it's actually a security risk to use it). Is there a reason you don't want to update to Windows 10 or 11?
Mike
(10-01-2024, 05:11 AM)Zubersoft Wrote: [ -> ]That's strange - I'm not sure I can explain that. Windows 7 has been end of life since January 14th, 2020, so I can't really commit to supporting it (none of my machines have Windows 7 and it's actually a security risk to use it). Is there a reason you don't want to update to Windows 10 or 11?
Mike
I'd really have to buy a new computer. And this one does what I need.
I guess I can't role back to an older version of the Companion(?). (The Companion worked fine, before the recent changes).
Jeff
Is your computer unable to update to Windows 10? Or do you just not want to update it? I want to understand, because I updated many computers from Windows 7 to 10 in the past and never had a problem.
You cannot use an older version of the companion app, as the database is incompatible. I understand that this may be frustrating for you, but in order to support multiple platforms for the companion app, I needed to move to a new framework. I just don't have the bandwidth to try to investigate potential issues with Windows 7 (a 15 year old OS version). As mentioned, there are serious security risks with Windows 7 as no vulnerabilities are patched. Around 3% of Windows users (or less) are still on Windows 7, and that number will continue to shrink by the day.
Mike
(10-01-2024, 05:46 AM)Zubersoft Wrote: [ -> ]Is your computer unable to update to Windows 10? Or do you just not want to update it? I want to understand, because I updated many computers from Windows 7 to 10 in the past and never had a problem.
You cannot use an older version of the companion app, as the database is incompatible. I understand that this may be frustrating for you, but in order to support multiple platforms for the companion app, I needed to move to a new framework. I just don't have the bandwidth to try to investigate potential issues with Windows 7 (a 15 year old OS version). As mentioned, there are serious security risks with Windows 7 as no vulnerabilities are patched. Around 3% of Windows users (or less) are still on Windows 7, and that number will continue to shrink by the day.
Mike
I suspect this computer will not be able to handle Windows 10 and I definitely do not want to install a new operating system. It has been able to do everything I wanted (running the Companion was a portion of that).
I guess I'll look into using a Windows 10 laptop I have around instead to run the Companion.
Ok, thanks.
Jeff
(10-01-2024, 07:51 AM)jeffn1 Wrote: [ -> ] (10-01-2024, 05:46 AM)Zubersoft Wrote: [ -> ]Is your computer unable to update to Windows 10? Or do you just not want to update it? I want to understand, because I updated many computers from Windows 7 to 10 in the past and never had a problem.
You cannot use an older version of the companion app, as the database is incompatible. I understand that this may be frustrating for you, but in order to support multiple platforms for the companion app, I needed to move to a new framework. I just don't have the bandwidth to try to investigate potential issues with Windows 7 (a 15 year old OS version). As mentioned, there are serious security risks with Windows 7 as no vulnerabilities are patched. Around 3% of Windows users (or less) are still on Windows 7, and that number will continue to shrink by the day.
Mike
I suspect this computer will not be able to handle Windows 10 and I definitely do not want to install a new operating system. It has been able to do everything I wanted (running the Companion was a portion of that).
I guess I'll look into using a Windows 10 laptop I have around instead to run the Companion.
Ok, thanks.
Jeff
I've two old PCs (2008 & 2011) with Win10 working very well. Just have 8GB RAM or more.
What I did was having two SSDs - one with Win7 and the other one with Win10. Just boot to one you like or you need.
(10-01-2024, 06:30 PM)otnt Wrote: [ -> ] (10-01-2024, 07:51 AM)jeffn1 Wrote: [ -> ] (10-01-2024, 05:46 AM)Zubersoft Wrote: [ -> ]Is your computer unable to update to Windows 10? Or do you just not want to update it? I want to understand, because I updated many computers from Windows 7 to 10 in the past and never had a problem.
You cannot use an older version of the companion app, as the database is incompatible. I understand that this may be frustrating for you, but in order to support multiple platforms for the companion app, I needed to move to a new framework. I just don't have the bandwidth to try to investigate potential issues with Windows 7 (a 15 year old OS version). As mentioned, there are serious security risks with Windows 7 as no vulnerabilities are patched. Around 3% of Windows users (or less) are still on Windows 7, and that number will continue to shrink by the day.
Mike
I suspect this computer will not be able to handle Windows 10 and I definitely do not want to install a new operating system. It has been able to do everything I wanted (running the Companion was a portion of that).
I guess I'll look into using a Windows 10 laptop I have around instead to run the Companion.
Ok, thanks.
Jeff
I've two old PCs (2008 & 2011) with Win10 working very well. Just have 8GB RAM or more.
What I did was having two SSDs - one with Win7 and the other one with Win10. Just boot to one you like or you need.
I am not sure if part of the problem is Avast scanning it on an old computer. But, I think if I open the Companion first (and make sure it loads/updates ok), and
then connect the tablet, it seems to work okay. (I guess one day I may have do something regarding this old computer.)