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dannytroy

01-26-2021, 07:37 AM
I am getting the following when trying to restore a backup made on my HP 360 Envy Win10 convertible laptop, when restoring to my Acer Spin 15 Chromebook (running latest Chromebook OS):  "the selected backup file is not a valid MobileSheets backup file".  Using this file to restore to the Win10 machine works fine.  Any ideas?
BTW, I have two identical Acer Chromebooks, and get the same error on both. Also, I tried restoring to a Samsung Note Pro tablet and I get the same error.  Seems to be an issue with the Win10 backup.

Zubersoft

01-26-2021, 08:44 AM
Which versions of MobileSheetsPro are you running on the Android devices? Every device should be running version 3.0.4. If you try to restore a 3.0.0+ backup on a version 2.9.6 device, you will get that error.

Mike

dannytroy

01-26-2021, 09:49 AM
(01-26-2021, 08:44 AM)Zubersoft Wrote: [ -> ]Which versions of MobileSheetsPro are you running on the Android devices? Every device should be running version 3.0.4. If you try to restore a 3.0.0+ backup on a version 2.9.6 device, you will get that error.

Mike
Whew, thanks for that advice.  That did the trick, since all my devices were running older versions.  I was panicking, wondering if I had to replace my Android/Chromebooks, to match the Win10 OS.
MobileSheets Forums > Support > MobileSheets (Windows) > Error restoring Win10 backup on Chromebook