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+-- Forum: Support (https://www.zubersoft.com/mobilesheets/forum/forum-1.html)
+--- Forum: MobileSheets Companion (https://www.zubersoft.com/mobilesheets/forum/forum-24.html)
+--- Thread: Companion Pro Crashing (/thread-2621.html)
RE: Companion Pro Crashing - jeffn1 - 05-26-2015
OKay, I will. It just crashed again (prior version) even with the backup audio box checked.
I will remove program, download and install new Companion, and try again.
By the way, I removed the program and installed a new one, how did it know the prior attempted crashed (to give me the option to restore to a prior version)?
RE: Companion Pro Crashing - Zubersoft - 05-26-2015
It saves the last known database in %APPDATA%\Zubersoft, and the installer is not removing this directory. I'll have to see if I can address that.
RE: Companion Pro Crashing - Zubersoft - 05-26-2015
Thanks for the help in testing this Jeff - I really hate having to burden users with helping me track down bugs.
RE: Companion Pro Crashing - jeffn1 - 05-26-2015
Yep, just crashed again (with the latest version). Nope, the 3 songs listed were not particularly long. Always crashes at same place.
Yea, I keep wondering if some legacy code is doing this.
RE: Companion Pro Crashing - GraemeJ - 05-26-2015
Have you tried deleting the problem charts and then backing up. It would help to narrow the search area down. If this was common, we'd be seeing a lot more reports from users.
Personally, other than the issue with Placeholders, I have never had a problem backing up with Companion. I feel sure it has something to do with one or more charts in your library.
RE: Companion Pro Crashing - jeffn1 - 05-26-2015
Yeah, I'll try that. I think the most likely culprit seems to be Hot Stuff.
RE: Companion Pro Crashing - jeffn1 - 05-26-2015
Wow, that did it! I deleted Hot Stuff on the tablet and it just backed up to the Companion without a problem.
The only guess I can make is maybe it made some tweaks related to it (cropping? annotations?) under a version that had a bug? And that cased cause a problem backing it up. Hell, I have not idea. (It opened fine in the tablet)
Now I need to reinstall the pdf and re-create the annotations, but worse things happen.
Thanks.
Jeff
RE: Companion Pro Crashing - jeffn1 - 05-26-2015
Holy crap, now, for some reason, I can't input annotations (typing). (I turned off the physical keyboard like I always do).
RE: Companion Pro Crashing - Zubersoft - 05-26-2015
I pushed out version 1.1.3 as quickly as I could - a bug was introduced related to the text borders that I was trying to fix in the last update.
RE: Companion Pro Crashing - jeffn1 - 05-26-2015
Okay, I wonder what Hot Stuff caused the problem. I guess you don't think its related to annotations (and you would know).
Okay, everything seems good (fingers crossed). (At least we helped with bug checking while other people were out barbequeing!)
RE: Companion Pro Crashing - Zubersoft - 05-26-2015
I wish I had a copy of that song so I could figure out what happened, but I'm glad at least everything is fine now. Thanks again!
RE: Companion Pro Crashing - jeffn1 - 05-26-2015
Yep, thanks!
RE: Companion Pro Crashing - teleman2k1 - 06-06-2015
I have just downloaded the latestversion MobilesheetsPro 1.1.7 today, and MobileSheets Pro Companon 2.1.4 yesterday and the companion is crashing each time I try to delete an artist in edit song mode. Screen goes gray and an error comes up MobilesheetsPro Companion has stopped working.
RE: Companion Pro Crashing - jeffn1 - 06-06-2015
Ahh, yes, I wonder if I deleted Hot Stuff at some point and then reinstalled it. I wonder if deleting a song in MS Pro caused it to crash? Just a thought. Don't know.
RE: Companion Pro Crashing - Zubersoft - 06-06-2015
teleman2k1 - Thanks, I'll look into that right away.
Jeff - I can look into that to be extra sure there are no issues, but I delete songs quite frequently and have never encountered that problem.