10-12-2015, 02:22 AM
Hi Mark,
Sorry for the delay in answering your questions. There are usually three things you should first look into:
1) Windows Firewall - You need to either disable Windows Firewall or unblock MobileSheetsPro companion. To do this, go to Control Panel->Windows Firewall->Allow a program through Windows Firewall->MobileSheetsPro (check both boxes).
2) Anti-Virus Software - Either disable the anti-virus software or allow ports 8888 (UDP), 16568 and 16569 (TCP)
3) Router - Sometimes simply rebooting the router can fix connection issues.
Let me know if none of those help and I will see if I can offer additional suggestions.
Mike
Sorry for the delay in answering your questions. There are usually three things you should first look into:
1) Windows Firewall - You need to either disable Windows Firewall or unblock MobileSheetsPro companion. To do this, go to Control Panel->Windows Firewall->Allow a program through Windows Firewall->MobileSheetsPro (check both boxes).
2) Anti-Virus Software - Either disable the anti-virus software or allow ports 8888 (UDP), 16568 and 16569 (TCP)
3) Router - Sometimes simply rebooting the router can fix connection issues.
Let me know if none of those help and I will see if I can offer additional suggestions.
Mike