[GraemeJ]

Graeme,

I'll definitely help you get this sorted ASAP. Does the size of the backup generated by the companion seem to be a valid size? Try force closing MS Pro before attempting the restore again to ensure that no files are locked.

Mike

Thanks for the support Mike (and everyone else). I'll play around with it later today and see if I can sort it out.

I do have a backup tablet, plus another two tablets here (that do not have MS installed, but that's a matter of moments). However, I want to see what can be achieved without involving any of them. Someone else, with only a single device to hand, could run into the same problem and it would be good to know if a solution can be found under that circumstance.

To answer Mike's specific question, the size of the latest backup file is as I would expect it to be, so I'm pretty certain that it's intact and the problem lies in either Companion or the app itself.

I'll post more when I know more.