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Unable to Restore to Windows 10
#11
I'm afraid I don't understand. Are you trying to change the IP address of the router? In that case, you need to know what the IP address is currently. Most routers default to 192.168.1.1. If you type this into a browser, it should ask you to log in to your router. From there, you can easily change the IP address used for the router.

Mike
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#12
Sorry, you can't understand me because I don't know this area.

All I know is my Android tablets work perfectly with the Companion.

My PC does not and seems to use a difference IP Address when it attempts to connect with the Companion.

I suspect I have to change some setting on the PC. Does that give enough information to make a suggestion? (Sorry, I'm not so tech savvy)

Jeff
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#13
Every device should have a different IP address, which is expected. If the computer is using a different subnet, that could certainly be a problem. An example of this would be if the tablet was assigned 192.168.1.100, but the PC was assigned 192.169.1.100. That should only happen if you have multiple routers though, which is pretty uncommon in most setups. If you want to assign your PC a new IP, you could try going to a command prompt and typing "ipconfig -release" and then "ipconfig -renew", but it may get assigned the same IP address again. If you wanted to prevent that, you'd have to assign it a static IP address instead of using DHCP. None of that should be necessary to get the companion working though...

Mike
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#14
I tried again after MS updated on the laptop and it still did not work.
Then I clicked on the icon in MS to restore its original settings.

Then I tried to restore from the Companion again.

Interestingly, instead of just staying at 1%, it now gives an error message on the laptop, but the Companion acts as if it is continuing to restore to the laptop. I am going to let it go through the full restore process and see if it actually restores the database properly.

Jeff
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#15
Strange. I had received message" invalid message received from PC. Ignoring message."

But the Companion seemedd to continue to go through the process as if it was restoring the database.

But, then, when the Companion completed the process, I checked the PC. It seemed to include the "names" of the new songs, but it said the pdfs were not there.

Thankfully, the PC is just a luxury extra MS data base. and I pretty much only use the Android version, otherwise I would be screwed.

Any suggestions are appreciated.

Jeff
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#16
I guess I'll follow up on this since I have not been able to resolve it.

My internet connection through my wifi generally seems fine.

The problem seems to be it can't handle receiving the pdfs and just stays at 1%.

I believe it did work the first time a transferred MS data to the laptop PC.

Anything you can suggest so I can try to figure this out?

Jeff
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#17
Just on a chance, check windows defender and see if it is allowing companion through, it wasn't on mine. There is some kind of restrictions on sharing also. I'm NOT a windows person so these are just guesses.
Asus TF700T, os = CROMi-kk_R1 KitKat-4.4.4r2-CM11-US DEODEX, Based on Android 4.4.4
Samsung Note Pro SM-P900 12.2 Android 5.0.2
Nook HD+ OEM
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#18
(03-30-2017, 04:03 AM)Skip Wrote: Just on a chance, check windows defender and see if it is allowing companion through, it wasn't on mine. There is some kind of restrictions on sharing also. I'm NOT a windows person so these are just guesses.

I'll take guesses!  Bring 'em on!
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#19
Did not see Windows Defender. Any other thoughts? It connects to the internet fine.
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#20
Window icon at lower left>windows system at bottom of list>defender at bottom. I don't remember how I did it but I added an allow exception [MSP] to defender. Apparently defender stops the app from writing so the user must 'allow' the write. You can probably find a how to in a search.
Asus TF700T, os = CROMi-kk_R1 KitKat-4.4.4r2-CM11-US DEODEX, Based on Android 4.4.4
Samsung Note Pro SM-P900 12.2 Android 5.0.2
Nook HD+ OEM
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