09-14-2019, 04:15 PM
Bill,
Just so we are on the same page - you used Connection->Manual WiFi Connect, and you've tried both the IP address shown in MobileSheetsPro and the IP address shown in the device network settings? What kind of error do you get when attempting to connect like this? If it doesn't work, the problem may actually be on the PC side. Please try the following:
1) Go to Windows Firewall->Allow App or Feature Through Windows Firewall and make sure public/private are both checked.
2) Go to "Network Status" in Windows 10, go to "Change connection properties" and make sure it's set to private.
3) Next, load the companion app and see if the connection works. If it does not, reboot your router, as this fixes problems in a large number of cases.
4) If you have anti-virus software with a firewall, make sure to disable that or unblock the companion app.
Let me know if that helps at all. As a side note, the companion application is completely optional and only helps you transfer files to the device and create entries on the PC. You can do all of it on the device itself using MobileSheetsPro. You can also import your files off the cloud directly. So I don't think just because the companion app isn't working that you have to give up on the using the app altogether. The companion app just helps you set up and manage your library - actually utilizing your library is all done on the device itself.
Mike
Just so we are on the same page - you used Connection->Manual WiFi Connect, and you've tried both the IP address shown in MobileSheetsPro and the IP address shown in the device network settings? What kind of error do you get when attempting to connect like this? If it doesn't work, the problem may actually be on the PC side. Please try the following:
1) Go to Windows Firewall->Allow App or Feature Through Windows Firewall and make sure public/private are both checked.
2) Go to "Network Status" in Windows 10, go to "Change connection properties" and make sure it's set to private.
3) Next, load the companion app and see if the connection works. If it does not, reboot your router, as this fixes problems in a large number of cases.
4) If you have anti-virus software with a firewall, make sure to disable that or unblock the companion app.
Let me know if that helps at all. As a side note, the companion application is completely optional and only helps you transfer files to the device and create entries on the PC. You can do all of it on the device itself using MobileSheetsPro. You can also import your files off the cloud directly. So I don't think just because the companion app isn't working that you have to give up on the using the app altogether. The companion app just helps you set up and manage your library - actually utilizing your library is all done on the device itself.
Mike