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not connecting any more with companion
#2
Hello Uwe,

If you are using the latest versions of both the companion app and tablet app, then the connection issue is most likely caused by a firewall issue. There are usually only a few things you need to look at:

1) On the Windows 10 device running the companion application, go to the settings for your current network. One way of doing this is clicking the network icon in the taskbar at the bottom right corner, then click on "Change connection properties", and on the dialog showing the network settings for your current network, click "Private". If "Public" is selected, it can cause packets to be blocked
2) Next, go to Windows Firewall, click "Allow an app or feature through Windows Firewall" and make sure both private and public are checked for MobileSheetsPro Companion
3) If you still can't connect to your Android device after performing steps #1 and #2, then if you have anti-virus or firewall software running, you should try disabling them to see if they are interfering with the connection.
4) The last thing you should try is rebooting your router. This fixes connection problems frequently for users

If that still doesn't help, try performing a direct connection clicking the Connection dropdown in the companion app, selecting Manual WiFi Connect, and then entering the IP address shown on the Android device. 

Mike
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RE: not connecting any more with companion - by Zubersoft - 06-28-2021, 06:01 AM



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