[ClarkRumble]

Hello,

could not complete any backup. I am running the actual version 4.0.6. If i backup up via Companion the process hangs randomly. The last times it hangs at 100% but doesn't comes to an end.

regards

[Zubersoft]

I'll check into this. Looks like I have to make a v4.0.7 anyways to address a couple other bugs, so I'll try to fix whatever is going on.

[Zubersoft]

How large is your library? I backed up my test library which is currently 700 MB using the companion without any issues. Do I need to add more files to reproduce the error?

[Snard]

Please excuse me for "butting in" but the software tester in me notices that ClarkRumble never mentioned [a] what version of Windows he is running, [b] what tablet and Android version he has, and [c] what market he bought his app on. Any of these could have a bearing on reproducing the issue.

Unless maybe Clark has already passed this information along in a Bugzilla post

(goes back in his corner)

[ClarkRumble]

Please excuse me for "butting in" but the software tester in me notices that ClarkRumble never mentioned [a] what version of Windows he is running, [b] what tablet and Android version he has, and [c] what market he bought his app on. Any of these could have a bearing on reproducing the issue.

Unless maybe Clark has already passed this information along in a Bugzilla post

(goes back in his corner)

Shame on me, I understand ..

[a] Windows Vista SP2
[b] Fujitsu M532 Tablet,, Android 4.1.1
[c] bought MSheets on Google Market

My database is about 230MB, contaiiing pdf's, images and mp3, stored on the external sdcard.

Regards

[Zubersoft]

I've made about 8 backups using the companion using several different libraries, containing PDFs, images and audio files, stored both in the default location and on my external SD card. No matter what I do, the backup always seems to complete successfully. It would be helpful to know if anyone else is experiencing any issues making backups with the companion app.

[ClarkRumble]

For today, the backups works properly. May be the tablet's system was stressed or whatever went wrong?

Thanks for your investigation.

Only a remark: during backup, the "kB remaining" shows "< 5 MB" which is correct for the actual song, but not for the whole backup. But, this doesn't really matter.

Regards

[Zubersoft]

The kb remaining is per song. If most of your songs use files that are less than 5MB in size, this field will never appear to change. If a large file appears, you will see it count down the remaining bytes. This is by design. The progress bar provides overall status. I can't know the size of the backup file beforehand without a lot of calculation, and I wanted to avoid the delay that would be incurred by scanning through every file to obtain their sizes before starting the backup.