Windows 10 Fastspring Store Issues

Some users may have noticed that the Fastspring version of MobileSheets for Windows 10 was listed as unavailable over the last week or so. The reason for this is that the certificate that I use to digitally sign the app (which is required for Microsoft to allow installation of the application) expired and I had to get a new one which was taking much longer than anticipated. A new certificate has finally been received from Comodo, but there is a new problem: Comodo changed some of the certificate information slightly, so Microsoft thinks that the publisher’s identity has changed, and it will not allow MobileSheets to be updated. If you are running version 2.4.2 or lower of MobileSheets for Windows 10 that was purchased off the Fastspring store, you must follow the instructions listed in the forum post here in order to update to version 2.4.3.

I apologize for any inconvenience this may cause users. I did not anticipate the certificate change causing these kinds of issues. Feel free to contact me on the forums or at support@zubersoft.com if you have any questions about this.

Mike

SD Card change in MobileSheetsPro version 2.3.7 (Android only)

In version 2.3.7 of MobileSheetsPro for Android, I made a change that disables the option for users to move MobileSheetsPro in their tablet settings to an SD card. There are several reasons for this including:

  • SD card access is typically slower than internal storage and I don’t want the database stored on the SD card for this reason
  • The storage location in the application won’t be updated to reflect the move so all of the existing songs in the library will fail to load. This only matters if the default storage location was used.
  • It’s not safe to store the database on the SD card especially if the user plans on not always having the SD card in (and loads MobileSheetsPro without realizing this).

The proper way to store your library on an SD card is to set the storage location for MobileSheets under Settings->Storage->Set MobileSheets Storage Location. Either tap the SD card on the dialog that is displayed and use the OS assigned application folder (which will have the fastest read/write speeds), or pick your own folder on the SD card using the folder icon (which will have much slower write speeds).

Unfortunately, I had incorrectly assumed that making this change would only impact new installs of MobileSheetsPro and existing installations would be unmodified. That is not the case – existing users will find that if they moved MobileSheetsPro to an SD card in the talbet settings that it will be moved back to internal storage as part of the update. If there isn’t enough free space in internal storage, the user will see an error code such as 963 while updating MobileSheetsPro (and the update will fail). In this case, the user must do the following:

1. Back up their library under Settings->Backup and Restore->Backup Library
2. Clear their library under Settings->Other Settings->Clear Library
3. Update MobileSheetsPro
4. Set their storage location to the SD card
5. Restore their library from that backup file (do not restore settings).

That will eliminate the error. I’m sorry to any users who are impacted by this. I really needed to change that setting to prevent users from accidentally breaking their libraries.

Mike

Potential Issue Purchasing from the Microsoft Store

Several users have contacted me today with a very unusual problem: when they attempt to purchase MobileSheets off the Microsoft Store, the page refreshes and nothing happens. It turns out that the solution to this problem is just to log out of the Microsoft Store and then log back in. Then you will be able to purchase MobileSheets. Hopefully this post will reach some of the users encountering problems.

Mike

Reviews on the Microsoft Store

There have been some reviews posted on the Microsoft Store by users requesting help, but those users have switched on a setting in the Microsoft Store indicating that they don’t want to receive review responses. I am hoping these users may decide to check the Zubersoft website and will see this message. If you need help and are posting a review on the Microsoft Store, either enable review responses or contact me directly at support@zubersoft.com (which is preferred in either case), otherwise I will be unable to assist you.

Mike

MobileSheets and MobileSheetsPro v2.1.6 Released

MobileSheets and MobileSheetsPro v2.1.6 have been released. As part of this update, the application icon for MobileSheets has changed. The new icon is now in use on all app versions, the companion app, the website and the manuals. In addition to updating the icon to have a more modern look, proper support was also added for round icons on devices running Android 8.0. In addition to the icon changes, there is also a large list of bug fixes, a new behavior for the metronome LEDs and a new scroll behavior for scrolling an entire song in a fixed amount of time. The full list of changes are listed in the forum post here: https://www.zubersoft.com/mobilesheets/forum/showthread.php?tid=4494

Mike

Support Page Issues

It was brought to my attention this evening that the support page has not been functioning correctly for at least a couple days. I have not been receiving any messages that have been sent through the support page. Unfortunately, it is difficult to determine exactly how long this has been the case. For any user that has tried to contact me through the support page and did not receive a timely response, I sincerely apologize. The support page has been fixed and messages are now being delivered correctly again.

Mike

Windows 10 Beta and MobileSheets end of life

I’m happy to announce that the Windows 10 version of MobileSheets is currently going through the approval process on the Microsoft App store and will be available for testing soon. After the app is successfully published, a link will be provided for anyone that is interested in beta testing. The beta test will last for the next 3-4 weeks, after which the app will be made publicly available.

I also want to let users know that I’m going to be pulling the original MobileSheets for Android (the version released in 2011 with a green icon) off of the app store starting January 1, 2017. The newer MobileSheetsPro (which has a blue icon) is going to be the only Android version available after that. I do not have the bandwidth to support the older version, and it no longer supports the latest Android OS versions. After the app is pulled off the app store, users will no longer be able to download the app. I’m hoping that removing it from the app store will reduce confusion for new users who should be purchasing MobileSheetsPro.

Mike

Android 6.0 and Removable SD Cards

Many users are updating their devices to Android 6.0, and they find that they can no longer load files in MobileSheetsPro that are saved on the removable SD card. The reason for this is that Google changed the paths to removable SD cards in Android 6.0 and this causes the file paths stored in MobileSheetsPro to no longer work. The good news is that MobileSheetsPro can easily fix this for you by performing the following steps:

1) Load MobileSheetsPro
2) Go to Settings->Other Settings->Fix Broken File Paths
3) Tap “Automatic” and then tap OK

MobileSheetsPro will detect all incorrect file paths, search for the actual file locations, and then fix the paths in the database. This same dialog can also be used to update file paths if a folder is renamed or moved, so it’s a very useful tool for users that manage their own files.

MobileSheets v1.5.1 Released – Brand New Icons!

With the release of MobileSheetsPro version 1.5.1, every icon in the application has been replaced with sharper, higher resolution icons. Most of these were pulled from Google’s material design icon library so that they maintain a consistent look and feel. Others were redesigned from scratch to try and match the look and feel of material design icons. I believe the new icons are easier to see, more aesthetically pleasing and more intuitive with their meaning. Many, such as the new icon used to indicate when a song contains an audio file, is a huge improvement over the old in my opinion, and provides an extra level of polish in the application. I’m really looking forward to hearing feedback from users on all the changes.

Mike

MobileSheetsPro Device Compatibility

A number of users have contacted me over the last few weeks with the same issue: Google Play will not let them install MobileSheetsPro on their device because it is listed as incompatible. MobileSheetsPro supports all tablets running 2.2 or higher and all processor architectures, so I knew that this couldn’t be right. MobileSheetsPro only has one limitation that I thought could be responsible – it only supports devices that are about 7″ or larger.

Many users have requested support for cell phones, and I originally thought I was going to have to create an entirely separate version of MobileSheets for this to be possible. I’m happy to announce that with MobileSheetsPro version 1.3.3, you can now install it on cell phones and smaller tablets. Smaller or older cell phones with low resolution screens may not be compatible, but the majority of phones should be. All of the user interfaces were modified to fit on a cell phone screen. Some of them will appear quite small due to the restricted screen space.

If users are still experiencing issues with Google Play compatibility, please contact me at support@zubersoft.com and let me know. 2015 was a great year with the release of MobileSheetsPro, and with 2016 I plan to continually improve the app and see it released on Windows 10. Thank you everyone for your constant support and feedback.

Mike