05-10-2023, 11:49 PM
(04-17-2023, 07:08 AM)Zubersoft Wrote: Is the application actually crashing, meaning when you bring it back up it is back on the library screen? Or is it just minimized/hidden, so that when you tap the MobileSheets icon, it's just resuming? These are two very different things and we would need to investigate the two differently. If it's an actual crash, please enable Settings->About->Enable Crash Reports, reproduce the crash and I will get a crash report with information about what happened. If the app is just minimizing, that's not something MobileSheets would do itself, so you'd need to figure out what is causing your tablet to go back to the home screen. If you have a case on the tablet that might be triggering touch events, try removing that, or if you are placing it on a conductive metal stand, for example, see if that is the problem.
Mike
Hi Mike,
I just noticed this error reporting. It is turned on on my device that also crashes during use (it does not minimise). How do I get the error report to you or bring your attention to it? Device is a Acer Spin 713. thanks!