12-16-2023, 07:27 AM
My wife has had MS on her new Lenovo Chromebook for about a month now. She uses it with PC companion and has about 600 songs loaded. MS has worked well up to this point (albeit it has crashed a few times in the past and been difficult to restart). Today she went to start MS on the chromebook and MS instantly quits - it stays up for a fraction of a second and then exits. She's tried restarting the Chromebook numerous times but nothing helps. Since MS stays up for such a short period of time we can't see what's going on or change any settings. If we were to uninstall and reinstall MS, would she have to pay for the license again? How can she get her license # to re-use on the re-install?