03-31-2016, 11:27 AM
Hello Voltrane,
I can't believe MobileSheetsPro would have just disappeared off your tablet. That is truly bizarre - I'm really sorry that happened. If it was uninstalled somehow, it would have wiped all of the application data off the device, which is why you lost everything. As for requesting a password, are these PDFs? Are they password protected? Have you tried switching between the Quality/Speed rendering under Settings->Display Settings->Render Preference? This would switch the PDF rendering library, so maybe one of them has problems with the PDFs that is causing them to think they are password protected. Let me know what you find.
Mike
I can't believe MobileSheetsPro would have just disappeared off your tablet. That is truly bizarre - I'm really sorry that happened. If it was uninstalled somehow, it would have wiped all of the application data off the device, which is why you lost everything. As for requesting a password, are these PDFs? Are they password protected? Have you tried switching between the Quality/Speed rendering under Settings->Display Settings->Render Preference? This would switch the PDF rendering library, so maybe one of them has problems with the PDFs that is causing them to think they are password protected. Let me know what you find.
Mike