01-26-2017, 05:19 AM
There are normally three things I suggest to people when they encounter problems getting the companion app to connect:
1) Ensure that MobileSheetsCompanionPro is not blocked by Windows Firewall. Go to Start->Control Panel->Windows Firewall, and click the “Allow a program or feature through Windows Firewall” option at the top left. Scroll down to MobileSheetsCompanionPro, and ensure that the “Home/Work (Private)” and “Public” boxes are both checked.
2) Check to see if any antivirus scanner programs are running, as these often have firewalls. You must either disable the anti-virus firewall or allow ports 8888, 16568 and 16569.
3) Try rebooting your router. This often fixes connection problems for many users.
Let me know if you've already tried those.
1) Ensure that MobileSheetsCompanionPro is not blocked by Windows Firewall. Go to Start->Control Panel->Windows Firewall, and click the “Allow a program or feature through Windows Firewall” option at the top left. Scroll down to MobileSheetsCompanionPro, and ensure that the “Home/Work (Private)” and “Public” boxes are both checked.
2) Check to see if any antivirus scanner programs are running, as these often have firewalls. You must either disable the anti-virus firewall or allow ports 8888, 16568 and 16569.
3) Try rebooting your router. This often fixes connection problems for many users.
Let me know if you've already tried those.