12-11-2020, 07:13 PM
David,
Every time you restart the companion app, it should clean out all of the cached files, so there is a clean start every time. If that isn't enough to get it to connect correctly, then I'm stumped as to what is going on. It's almost like the file that is being transferred doesn't match what is actually on the tablet. One thing you can do is connect the tablet, wait until you get that error message and then send me C:\Users\<your username>\AppData\Roaming\Zubersoft\MobileSheetsProCompanion\mobilesheets.db so I can see what is going on with the file. I already have a good copy of your database, so I can compare the two files to get an idea of what is different.
Thanks,
Mike
Every time you restart the companion app, it should clean out all of the cached files, so there is a clean start every time. If that isn't enough to get it to connect correctly, then I'm stumped as to what is going on. It's almost like the file that is being transferred doesn't match what is actually on the tablet. One thing you can do is connect the tablet, wait until you get that error message and then send me C:\Users\<your username>\AppData\Roaming\Zubersoft\MobileSheetsProCompanion\mobilesheets.db so I can see what is going on with the file. I already have a good copy of your database, so I can compare the two files to get an idea of what is different.
Thanks,
Mike