[hollermann]

1) Load MobileSheets, tap the three dots at the top right and then Settings.

2) Tap Touch & Pedal Settings and then Pedal Actions
3) Tap the "Keys" field for Pedal 1.
4) Tap the "Clear" button on the dialog.
5) Press a pedal switch. If a key shows up, the pedal is communicating properly with your device and will work with MobileSheets. If it does not, the pedal is not communicating properly with your device.
6) If a key shows up, tap OK, then select the action you want that pedal to trigger from the dropdown below the keys field. Repeat these steps for pedal 2.

If the pedal isn't communicating properly with your device, you can try re-pairing the pedal in the system bluetooth settings and repeating the steps above.

If none of that works, do you have another device we can test the pedal on?

Mike

I have the same problem, the only difference: I have Airturn BT500S4. I tried everything I could imagine. I have MobileSheets running on Windows tablet HP X2 (very well!). After my first unsuccessful attempts I installed Airturn Manager App on my Android phone. I updated the firmware of BT500 and resettet it to factory defaults. Unfortunetly that didnt change anything. After that I tried to get anything work on any machine I could get:- Android phone- Windows 10 Laptop, Bluetooth 5.0- Windows 10 Tablet, Bluetooth 4.2 (HP X2)- Apple Ipad PRo 13" (2021)all with factory defaults: open communication, mode 2. In mode 2 the 4 switches of bt500 work as arrow keys.Pairing always ran without any errors, on all machines. The Ipad was the only machine, where the switches work as expected (like the arrow keys), on all other machines there was nothing (except pairing itself).How to go on? Just returning the airturn back to company? Any suggestion?

kr,
Bernd HollermannGermany