10-29-2015, 03:36 AM
Hello Mike,
I have the same problem, also with the latest MobileProCompanion.
Maybe some of my observations are helpful:
I tried to deinstall in Win7 MobileProCompanion and saw that there were two version listed in uninstaller: Version 2.1.5 and 2.1.8. I deinstalled 2.1.8 successfull and after that I seeked in Windows registry for "zubersoft" and deleted all entries.
After a restart of computer I installed new downloaded MobileProCompanion and tried again.
Problem is still the same!
Then I watched to the messages from MobilePro on the screen of my tablet (Samsung Tablet SM-T900 with Android 5.1.1).
Last one on screen ist "send music library to PC". After it MobileProCompanion on PC gets very slow if I try to edit a song, e.g. if I try to connect an audio file from pc to the song. Companion gets very slow and reacts after many seconds up to 1 minute.
Suddenly Companion showed the message: "An error was encountered while adding or modifying song. Verify that the connection is still valid to the wireless network."
Afterwards Companion hangs and could not be closed while MobilePro on Tablet always shows connection and last message "send music library to PC".
Perhaps this can help you to localize the error/problem in software (mobile pro or companion pro).
Bernd
I have the same problem, also with the latest MobileProCompanion.
Maybe some of my observations are helpful:
I tried to deinstall in Win7 MobileProCompanion and saw that there were two version listed in uninstaller: Version 2.1.5 and 2.1.8. I deinstalled 2.1.8 successfull and after that I seeked in Windows registry for "zubersoft" and deleted all entries.
After a restart of computer I installed new downloaded MobileProCompanion and tried again.
Problem is still the same!
Then I watched to the messages from MobilePro on the screen of my tablet (Samsung Tablet SM-T900 with Android 5.1.1).
Last one on screen ist "send music library to PC". After it MobileProCompanion on PC gets very slow if I try to edit a song, e.g. if I try to connect an audio file from pc to the song. Companion gets very slow and reacts after many seconds up to 1 minute.
Suddenly Companion showed the message: "An error was encountered while adding or modifying song. Verify that the connection is still valid to the wireless network."
Afterwards Companion hangs and could not be closed while MobilePro on Tablet always shows connection and last message "send music library to PC".
Perhaps this can help you to localize the error/problem in software (mobile pro or companion pro).
Bernd