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MobileSheets not loading without wifi
#11
Thank you Heinz. I just searched for those phrases, and I was only able to find one relevant search result, and it wasn't helpful. This seems to be a new error message with the Creator's Update. Did you happen to install that?

While exploring this issue, I discovered that there is a newer way to check for application license info than what I was using. I don't know if this will have any impact on the error, but it's certainly worth a try. I'll include this in the update I'm going to push out tomorrow.

Thanks,
Mike
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#12
(05-29-2017, 05:41 PM)Zuberman Wrote: Thank you Heinz. I just searched for those phrases, and I was only able to find one relevant search result, and it wasn't helpful.  This seems to be a new error message with the Creator's Update. Did you happen to install that?  

While exploring this issue, I discovered that there is a newer way to check for application license info than what I was using.  I don't know if this will have any impact on the error, but it's certainly worth a try. I'll include this in the update I'm going to push out tomorrow.

Thanks,
Mike

Yes, I am using the most recent Version, i.e. the Creator's Update. Please let me know, if I can be of any further help. 

Heinz ...
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#13
Hi Mike,

Unfortunately the latest version of MobileSheets (version 1.8.3) still exhibits the same behaviour: An internet connection is needed for the first launch of the App after a system reboot. It can do without Internet for any subsequent launches until a new reboot. The error message is still the same. Sorry for not having any better news.

If you want, I can sideload a test version of the App that does some event logging and provide you with the logs as I understand that you cannot reproduce this problem on your system(s).

Regards
Heinz ...
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#14
Heinz,

Sure, we can try to have you install a test version. Please email me at mike@zubersoft.com so I can give you the information for where to download it and how to install it.

I should mention that I just put together a new computer for my wife, so it was a completely fresh OS install, I installed MobileSheets to test this issue, unhooked the ethernet cable, rebooted the machine, and MobileSheets worked completely fine without internet. I still really think this is an issue with Windows 10 and the Microsoft Store, otherwise you would think after testing on 6 different machines I would be able to reproduce this problem at least once. The fact that every user that has done a reset of Windows 10 never encounters the problem again also tells me that it has very little to do with my app.

Thanks,
Mike
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#15
I'm not sure if it will help, but I posted this thread on the Microsoft support forums in the hopes that they will give me an answer: https://social.msdn.microsoft.com/Forums...=wpdevelop
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#16
Heinz,

Several responses have been posted to that thread I linked to, but nothing useful has come from it yet. Xavier has requested information from the Windows Event Log after the error occurs. If you search in Windows 10 for "Event Log" it should take you to the right viewer. Please check that to see if there is any pertinent information to share in that thread.

If I don't receive any help after the next response, I may try to elevate this with Microsoft by going through a different channel.

Thanks,
Mike
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#17
I can also confirm the issue with the app not loading without a wifi connection.
I used my mobile phone as a mobile-hotspot, turned on the mobile data, connected my laptop with the mobilsheets for windows 10 and was able to launch the app.

I could then turn off the mobile data and keep using the app . When turning off the mobile-hotspot though, the app stops working and stucks on the last used screen.

Since I cannot restore windows at the moment (I do not own the laptop), I hope that windows-store can find another solution to the problem...

Greetings!
el-Odysseas

Windows 10
Android OS SDK v24
MobileSheetsPro v2.1.3
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#18
(06-05-2017, 06:07 PM)Zuberman Wrote: Heinz,

Several responses have been posted to that thread I linked to, but nothing useful has come from it yet.  Xavier has requested information from the Windows Event Log after the error occurs.  If you search in Windows 10 for "Event Log" it should take you to the right viewer.  Please check that to see if there is any pertinent information to share in that thread.

If I don't receive any help after the next response, I may try to elevate this with Microsoft by going through a different channel.

Thanks,
Mike

Hello Mike,

Indeed I find an error in the log (see below). Googling the error message shows that in the XBOX environment, the same error appears with certain games. And I cannot - similar to others - find the protocol/log which is referenced in the error description

Regards
Heinz ...

Protokollname: Application
Quelle:        Microsoft-Windows-Immersive-Shell
Datum:         06.06.2017 23:12:35
Ereignis-ID:   5973
Aufgabenkategorie: (5973)
Ebene:         Fehler
Schlüsselwörter:
Benutzer:      HEINZ02\Heinz
Computer:      HEINZ02
Beschreibung:
Bei der Aktivierung der App „41730Zubersoft.MobileSheets_ys1c8ct2g6ypr!App“ ist folgender Fehler aufgetreten: Unknown HResult Error code: 0x803f9008. Weitere Informationen finden Sie im Protokoll „Microsoft-Windows-TWinUI/Betriebsbereit“.
Ereignis-XML:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft-Windows-Immersive-Shell" Guid="{315A8872-923E-4EA2-9889-33CD4754BF64}" />
    <EventID>5973</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>5973</Task>
    <Opcode>0</Opcode>
    <Keywords>0x2000000000000000</Keywords>
    <TimeCreated SystemTime="2017-06-06T21:12:35.347478800Z" />
    <EventRecordID>12476</EventRecordID>
    <Correlation />
    <Execution ProcessID="7536" ThreadID="8212" />
    <Channel>Application</Channel>
    <Computer>HEINZ02</Computer>
    <Security UserID="S-1-5-21-1580283753-2979410392-3844040679-1001" />
  </System>
  <EventData>
    <Data Name="AppId">41730Zubersoft.MobileSheets_ys1c8ct2g6ypr!App</Data>
    <Data Name="ErrorCode">-2143318008</Data>
  </EventData>
</Event>
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#19
Thank you Heinz - I've copied that information over to the other post on the Microsoft forum so hopefully they can explain what is going on with that event log entry.
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#20
It looks like they are forcing me to put in a support ticket if I want help with this problem, claiming that it's due to users modifying their registry or file permissions. Heinz, I have a favor to ask, it looks like these links may be related to the issue:

https://support.microsoft.com/en-us/help...s-modified
https://support.microsoft.com/en-us/help...cation-log
https://answers.microsoft.com/en-us/wind...a14d452f66
https://www.eightforums.com/performance-...4-bit.html
https://answers.microsoft.com/en-us/wind...6986cafede
https://community.spiceworks.com/topic/1...es-on-open

Can you give some of those suggestions a try to see if any of them fix the problem? I hate to make you work on this, but your help is invaluable as I can't reproduce the problem myself. As a last resort, I can try to put in a support ticket with Microsoft, but it comes with a hefty cost.

Thanks,
Mike

Update:
Another article mentioned a problem happening when UAC is disabled. Do you have UAC enabled in Windows 10?
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