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MobileSheets not loading without wifi
#21
Ok Mike, I may give it a try, although I have little hope as none of these articles seem to explain, why the App starts after connecting to the Internet and keeps doing so even after disconnecting. It may also take some time as I need to find an appropriate time slot allowing me to do potentially dangerous things to my computer.

Regards, Heinz
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#22
Thanks, I really appreciate the help. Do you have UAC enabled or disabled in Windows 10? That was just listed in one of the links I found, so I'm curious if that's related in any way.

Mike
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#23
Mike, I tried a few things including changing UAC settings and changing ownership of WindowsApp from TrustedInstaller to my account and back. Alas, none of them did solve the problem. At least the problem didn't get any worse ...

The forum links you provided relate much more to problems with the store rather than with a particular app. And as I said in an earlier post, I don't believe that the issue is related to permissions/security because everything works fine once I have been connected to the Internet. Connecting to the Internet should not change permission/ownership settings. Your earlier approach in studying license issues seems much more adequate. And again: I use a number of other Metro Apps, all of them work fine.

Heinz ...
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#24
Heinz,

Thanks for trying them. Just to verify - you did try to reset MobileSheets in Windows 10 by going to Add/Remove Programs->MobileSheets->Advanced Options->Reset, right?

I know the links are with the store, but I can't find any information on this issue anywhere, so I was hoping the issues were somehow related. The Microsoft rep on that forum post claims it has to due with the registry or file permissions on users' machines, but if that's true, I don't know why other paid metro apps (that you bought on the store and were created with UWP) are not experiencing this same issue. He also gave me no guidance on what users can do to fix the issue. So my only option is now to pay a significant amount of money to get support from Microsoft, which may not even be useful if they are just going to blame it on the configuration of users' machines. I also don't think it has anything to do with licensing at all, because my app doesn't seem to be launching (my app doesn't display that message in the screenshot you provided).

I'm planning on putting out an update tomorrow, and as part of that, I will include an option in the settings to enable logging. You can load the app with WiFi, enable logging, then restart and load it without WiFi, and we should be able to see a log file generated if the app is actually being launched. That should at least provide more information about whether or not my app is being initialized, and if so, how far along it gets before it's closed.

Thanks,
Mike
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#25
I just released version 1.8.6 with a new logging feature. It would be really helpful if someone who can't run the app without internet would enable this logging feature under Other Settings, then disable internet (so the app no longer loads correctly), run the app, and then send me log.txt from C:\Users\<your username>\AppData\Local\Packages\41730Zubersoft.MobileSheets_ys1c8ct2g6ypr\LocalState. If you can't find that file, that would indicate my app is never loaded at all.

Thanks,
Mike
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#26
A user helped me test this issue with logging enabled. Sure enough, no log file was generated, meaning Windows is never actually running MobileSheets (it's closing instantly before executing any of my code). That means there is basically nothing I can do in my application to prevent this problem. Microsoft has been absolutely no help either, so as it stands, there is still only one fix for this problem - resetting Windows 10. That repairs the registry and/or file system, which fixes the problem for every user that has done it. If I can ever figure out how to reproduce this problem, I'll investigate what exactly is broken in the registry and/or file system that causes the error, but until that happens, there isn't much I can do.
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