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MobileSheetsPro Companion does not connect anymore
#11
The problem appears to be that the wrong IP address is shown on the "Connect to PC" screen on the Chromebook. If you tap on the Wifi symbol at the bottom right corner, then tap on the arrow next to the WiFi network you are connected to, then tap the "i" with a circle around it at the top right, you can view your real IP address. That is the address you need to use in the companion app to connect to the Chromebook. I will look into why that IP address is being displayed that starts with 100. 

Mike
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#12
Looks like I'm out of luck when it comes to ChromeOS devices. They are hidden behind an internal firewall, so the address I'm allowed to look up is the internal one. There is absolutely no way for me to retrieve the IP address of the device on the network from the Android code. I also can't determine if I'm running on a Chromebook, so I can't do anything differently in that case (although I could detect when the address is 100.X.X.X and replace it with "Unknown" or something like that). At least one I switch to using DNS-SD, the automatic connection with the companion app will work again.

Mike
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#13
(12-12-2019, 06:27 AM)Zubersoft Wrote: The problem appears to be that the wrong IP address is shown on the "Connect to PC" screen on the Chromebook. If you tap on the Wifi symbol at the bottom right corner, then tap on the arrow next to the WiFi network you are connected to, then tap the "i" with a circle around it at the top right, you can view your real IP address. That is the address you need to use in the companion app to connect to the Chromebook. I will look into why that IP address is being displayed that starts with 100. 

Mike
Mike, this worked! Thanks so much! I will check that from now on to make sure it connects. 
You are the best!!
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#14
I have also just experienced a failure of MS Pro (2.8.8) on an Acer tablet (Android 7.0) to connect to the Companion app on my PC (Windows 10).  It's been working fine until today.  I've tried looking into it as per the guidance above. but I can't get the PC to recognise the tablet.   Has some feature been changed very recently?  As a non-techie, I rely on this set-up to work smoothly and am easily confused by complicated troubleshooting instructions.

Another thing . .  I was going to open this as a new thread rather than tack it onto an earlier post. The 'Help' page says there is a 'New Thread ' button at the top and bottom of the relevant forum page, but I couldn't see it.
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#15
Have you tried doing a "Connection | Manual Wifi Connect" ? (just type in the address shown on the tablet)

I use this on the odd occasion that the automatic connection dialog doesn't show (actually, it is nearly every time now but that it due to my BT5 router!)

Geoff
Samsung Galaxy Tab A6
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#16
Thanks fr th suggestion, Geoff: I've tried it a couple of times but it hasn't made the connection.
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#17
No changes have been made to the companion app or MobileSheetsPro in regards to how they connect. Can you please verify you followed the recommendations on the main page?:

1) On the Windows 10 device running the companion application, go to the settings for your current network. One way of doing this is clicking the network icon in the taskbar at the bottom right corner, then click on "Change connection properties", and on the dialog showing the network settings for your current network, click "Private". If "Public" is selected, it can cause packets to be blocked
2) Next, go to Windows Firewall, click "Allow an app or feature through Windows Firewall" and make sure both private and public are checked for MobileSheetsPro Companion
3) If you still can't connect to your Android device after performing steps #1 and #2, then if you have anti-virus or firewall software running, you should try disabling them to see if they are interfering with the connection.
4) The last thing you should try is rebooting your router. This fixes connection problems frequently for users


Thanks,
Mike
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#18
Thanks Miike.  
I checked that the settings were as you indicated, and also tried one or two other things.   I set up a connection to the Companion app from a spare, identical, tablet and it worked immediately - therefore the snag must have been with the first tablet, not with the Companion app on the PC.  I closed MS Pro and turned the first tablet off (powered down) and restarted it after a few minutes.  This time, it opened the connection to the PC in the normal way and allowed me to backup the library, so all is well.  Not sure which of these measures made the difference, but between them they fixed things. 

'S an excellent programme: the worry felt when it doesn't behave as you'd expect is a measure of how much users like me have come to depend on it!
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#19
(02-16-2020, 01:22 AM)bazza Wrote: Not sure which of these measures made the difference, but between them they fixed things. 

'S an excellent programme: the worry felt when it doesn't behave as you'd expect is a measure of how much users like me have come to depend on it!

As you pointed out it was not a programme but the hardware.
The magic of a restart worked again. The best friend of any support team.
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