[Cmcl00]

Hello,
When I try to drag and drop a pdf song file from my Win 10 PC to my Mobile Sheets song library I get a connection lost error message.  I'm using a Galaxy Tab S6 Lite (Android 13) to establish the connection with my PC which is running the latest version of MSC.  I don't recall having this problem before.  Anyone have a similar problem or suggestions for troubleshooting?  Appreciate your help!

[Zubersoft]

If you import a file on the tablet itself, does that succeed without issue? Or do you also encounter problems there? Does the same error occur with every PDF you've tried? 

Mike

[Cmcl00]

Hi Mike,
I'm able to import files from Google Drive directly into the tablet.  Just tried to drag and drop a couple of different pdfs and experienced the same problem...connection lost.

[Geoff Bacon]

Are thre any "funny" characters in the file name?

It's a long shot but programs used to routinely fail if a filename contains a character not allowed on the receiving device.

Presumably, you are draggin over the Companion on the windows device.

Geoff

[Cmcl00]

Thanks Geoff,  
No special characters, but not a long shot at all.  Yes, am dragging over the Companion on the Win PC.  Had the same connection lost issue when I tried to drag over a different song that was already in my MS library.  The pop up asked whether I wanted to replace or create a new song.  I tried both and each time got the same result...connection lost.  Haven't given up trying to figure out what's going on, but fortunately I'm able to import from Google Drive until I do.

[Zubersoft]

Can you try connecting both your devices to a phone acting as a WiFi hotspot? If that works and you can then drag & drop your PDFs without issue into the companion app, then there is a legitimate connection issue due to the router. If you encounter the same problem, then it's something with the library. In that case, I'll need you to go to Settings->Backup and Restore->Backup Library, create a .msb file and share that mike@zubersoft.com. I can then test this out myself.

Mike

[Cmcl00]

Thanks Mike.  Will give that a try.